Privacy Policy

We may collect the following information when you use our website or contact us:

• Name and contact details (such as WhatsApp / phone number and email, if provided)
• Country, preferred treatment city, travel timeline, and medical condition details
• Medical reports, scans, prescriptions, or other documents you upload or share
• Technical data such as browser type, device information, IP address, and pages visited
• Advertising and analytics data (for example Google Ads / Google Analytics cookies or conversion tags), where enabled
• Communications you send us by form, WhatsApp, email, or phone

We use your information to:

• Respond to enquiries and provide patient coordination support
• Share relevant medical details with hospitals, doctors, or care partners solely for treatment planning and coordination (with your consent through the enquiry)
• Provide cost estimates, appointment support, travel and stay assistance
• Improve our website, services, and communication
• Measure advertising performance and website conversions (including Google Ads)
• Comply with legal obligations and protect against fraud or misuse

We do not sell your personal information. Medical information is handled with appropriate confidentiality and is used only for treatment coordination and related support.

When you submit an enquiry and agree to be contacted, you consent to us using your details for medical travel coordination and follow-up communication (including WhatsApp, phone, or email). You may withdraw consent by contacting us, subject to any legal or operational records we must retain.

This website may use cookies and similar technologies for essential site functions, analytics, and advertising measurement. If Google Ads or related Google tags are active, Google may collect data in accordance with Google's policies to measure ad performance and conversions.

You can control cookies through your browser settings. Disabling cookies may affect some site features. For Google's advertising privacy controls, visit Google Ads Settings.

We may share information with:

• Hospitals, specialists, and service partners needed to evaluate or coordinate your enquiry
• Technology providers that help us operate the website, forms, email delivery, security, or analytics
• Authorities where required by applicable law

We ask partners who receive patient data for coordination purposes to handle it responsibly and only for the intended medical or logistical purpose.

We retain enquiry and coordination records for as long as reasonably needed to provide services, meet legal requirements, resolve disputes, and maintain business records. We use reasonable administrative and technical safeguards to protect information. No method of online transmission or storage is completely secure.

Because treatment coordination may involve hospitals and teams in India and patients outside India (including Bangladesh), your information may be processed across borders as needed to respond to your request.

Subject to applicable law, you may request access, correction, or deletion of personal information we hold about you, or ask us to limit certain processing. Contact us using the details below. We may need to verify your identity before fulfilling a request.

This website is intended for adults seeking medical travel assistance for themselves or a family member. If you submit information about a minor, you confirm you are a parent or legal guardian (or authorised attendant) and may share that information for care coordination.

For privacy questions or requests, contact Medical Tours India at hi@medicaltoursindia.com or WhatsApp +91 90322 92171.

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect the latest revision. Continued use of the website after changes means you accept the updated policy.